The owner is so friendly and makes you feel welcome. Mary is my favorite.. they all make u feel welcome ❤️✌️
I moved to Sumter not quite a year ago and have been to this salon twice. Both times Gabby was my stylist. The first time, the results were not what I asked her to do, but I know it's difficult to get used to a new stylist and vice versa, so I thought I'd try again. This time I made sure I was much better prepared. I went in knowing exactly which colors I needed her to use, a picture of myself with the cut I wanted, and with exact instructions using verbiage specific to the industry given to me by the stylist I used for the last 10 years. When I relayed my requests, Gabby looked at me like she had no idea what I was talking about. She ended up having to color my hair twice, though I think that was due to using a different brand of color, so not her fault. After coloring, there were splotches of dye all around my face. Another stylist tried to clean it off for me, and Gabby snapped that she would fix it when she was done. My cut was a disaster. I showed the picture of what my bangs should look like, but ended up telling her to stop cutting because the results were so different from what I asked her to do. I requested that she layer the top of my hair but only trim the bottom half and then blend the sections. She did trim the ends, but did not follow any of my other instructions, then she removed the cape and said she was done. I ended up leaving with half of my hair still damp, dye all around the edges of my face, and the cut wasn't anywhere close to what I requested. I called after I left to request that someone else fix the cut the next day and was told everyone was too busy. I asked how the situation could get resolved, then, and the receptionist said she could probably leave a note for someone to possibly call me back next week. She was unwilling to give an answer as to who would call back or when. There are a couple of stylists in the shop who seem very knowledgeable and friendly, but I'm hesitant to go back and give money to a shop with someone so obviously in need of support and not receiving it (Gabby) and such poor customer service (the receptionist).
N Salon Spa is a US Beauty Salon based in Sumter, South Carolina. N Salon Spa is located at 721 Bultman Dr # B, Sumter, SC 29150, USA.
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