I came in the store my first 2 experiences good , however when i received my New Note 8 it went down hill fast. Associates could not port over my number to my new phone. It took them Three hours to figure out how to transfer my information and if that was not bad enough when i picked up my phone at the end of the day two of my pieces was missing. Bad. Service sucks.
Recently switched phone companies and April Gardner the store manager personally help me and was extremely helpful in helping me find the best plan and services to fit my family’s needs and budget. The store was very clean and organized and welcoming and all the employees working there were extremely polite and welcoming as well.
I walked in the store, where there was one rep assisting a lady. Was told someone would see me momentarily, which didn't happen. I asked, POLITELY if there was another associate, only to be scolded: "she's on a conference call, can you not just wait?" (You'll note the attitude in the quotes here) After explaining that I'm on a tight schedule, I asked if should come back. The reply was: "if you want to." I heard: "no". So, apparently, the customer service is actually worse in person than on the phone. Didn't think that was possible! Thank you, AT&T of Sumter, SC for showing me how much I love--well, anyone but you
The staff was very attentive! They took the time to find the best and cheapest option me.
I do not normally leave bad reviews but this is the worst experience i have ever had. Joe and Katie promised us the world and nothing that they said happened. I called ATT after none of things they said were on my bill and ATT and said they never heard of the offers they were offering me. This store needs to be shut down. I have spent hours trying to fix what they were supposed to do from the start.
At T is a US Electronics Store based in Sumter, South Carolina. At T is located at 1101 Broad St Suite A, Sumter, SC 29150, USA.
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