Staffed too lightly. Makes it hard to get help when the store is busy.
I own a little small business online and my darn printer had malfunctioned on me so I couldn't print my shipping label which had been very frustrating last night. Earlier today I took a trip to the store and walked over the printer/copy station and was warmly greeted by two nice ladies. I've never experience printing at staples before and was kindly assissted by Charlotte. Charlotte customer service is phenomenal! It feels extremely amazing when someone acknowledged you when you need help. As I struggle with understanding why I am preauthorized with a $5.00 charge on the card right after I've inserted the chip into the card reader, I looked over to where the ladies were standing and Charlotte immediately noticed that I had some concerns and quickly addressed me. Encountering exceptionally customer service is a hit or a miss here in Sumter so
Found what I wanted and got out quick
Always experience excellent customer service
Only store in area.so I don't have any other choice.
I am just amazed by the Staff. Going to restaurants around this town; services are not even as pleasant as the visit today.
Staples is a US Electronics Store based in Sumter, South Carolina. Staples is located at 1121 Broad St, Sumter, SC 29150, USA.
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