If I could give NEGATIVE stars , I would. If you ever but a mattress from mattress firm, once you get it in your home, DO NOT use it!. Or if you do make sure you keep it wrapped in plastic. We were solda defective bed (TWICE!!), First bed they replaced no problems. Second bed which has a hole in it size of watermelon, springs and coils and padding inside collapsed. We did sleep on it and but because of a few barely visible stains they refused to replace it. This mattress is still under warranty but yet they do NOT HONOR their warranties! This store in Sumter SC is a useless waste of space. I was warned years ago to NEVER shop mattress firm, I should if listened.
Easy to deal with, they want you to buy from them and will meet competitors prices.
I purchased a mattress set, which had to be ordered and shipped to the store. I noticed on the first night of sleeping on the mattress that one half of it had less support than the other, as if the springs on that side were weaker or there was less padding on that side or a dip somewhere, causing me to roll to the side. After 2 nights of sleeping on the mattress, I called MattressFIRM and told them about the problem. They told me unless they could see the dip in a picture they couldn't return or exchange the mattress, a mattress I had literally just bought and had a 1 year warranty on and was apparently defective straight out of manufacturing. I was informed they could not take my word for it and that I could not bring the mattress to the store to let them see the problem for themselves. I will never return to this sketchy store. Their "warranty" was completely useless and I'm not even sure at this point what it covers.
These people are really customer oriented. I was looking for a memory foam full size mattress that would be firm but not so much that I had to sleep with back pain. Not a problem they set me right up with what I needed and then started giving me discounts, the biggie being MILITARY. Now I could have driven 90 miles round trip and saved a few dollars but they had what I wanted right there and with the great customer service, I was sold. They listen to what you want and are looking for and do their best to get it for you. Now they do have some high quality mattresses/sets from respected brand names if that is what you are looking for. They also have pillows, sheet sets and foundation kits in different price ranges but all are quality items. A final note, the mattress worked too well. I was able to sleep for more than two hours at a time, not possible in years due to back pain. Of course there may be some cons but I haven't seen them.
James is the best!
Mattress Firm Clearance is a US Lodging based in Sumter, South Carolina. Mattress Firm Clearance is located at 1285 Broad St, Sumter, SC 29150, USA.
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